Look Beyond Features When Choosing LMS Vendor

Stellar Customer Support Is Critical to Your Success 

When you buy an LMS, you’re investing in the future — the future of your training program and your learners. You don’t buy an LMS every year or even every five years; this purchase marks the start of a long-term relationship.

You need an LMS that will meet and exceed your needs today and grow with your organization. Your LMS should make life easier for your training admins and provide a compelling learner experience (LX) for your employees. That’s why buying an LMS means entering into a partnership with the vendor. You rely on the vendor for ongoing support, upgrades, and a product that evolves and grows as eLearning technology and best-practices advance.

Choosing an LMS platform with the right features is critical. And it’s equally important to choose a vendor with a stellar customer support team and a record of continuous improvement of the platform. 

A successful LMS launch and outstanding results from your training program depend in part on your relationship with your vendor and their support team. The vendor’s client support team should be flexible, committed, and responsive to your needs and able to help you maximize your return on your investment in a training program. 

Choosing an LMS vendor launches a long-term partnership.

Smiling, mature business woman, with shoulder-length white hair and glasses, shaking hands with a man in a suit jacket sitting across the table.

 Your LMS support team should:

  • Provide a dedicated support manager who knows your organization and goals intimately
  • Guide you through a successful implementation
  • Ensure the smooth migration of your existing courses and learning data
  • Supply focused, personalized training for your training administrators
  • Quickly respond when you get stuck or encounter a problem
  • Efficiently resolve issues
  • Proactively enhance the LMS platform with new features and functionality
  • Collaborate with you to develop new features that your learners and admins need

… and much more.

When choosing an LMS platform, spend some time investigating your vendor — and be sure to ask about support. Better yet, take a look at what the vendor’s existing customers have to say.

The SmarterU Client Success Team Is There for You

With SmarterU, you’ll receive all the expert services you need for a successful implementation and launch.  Our Client Success Team is with you every step of the way, assisting with or conducting: 

  • Data migration from your existing LMS
  • Data sync with your HRIS, talent management, and other systems
  • SSO set-up and implementation
  • SmarterU Academy courses for initial admin training
  • Individualized, hands-on training for your administrators, with always-available online learning and ongoing support 
  • Branding and configuration of the SmarterU platform
  • Creating and implementing a roll-out plan, including pilot testing, communications

… and more.

Support Doesn’t End with the Launch

Close-up of a person's hand holding a cutout drawing of a rocket blasting off.

Our Client Success Team sees its role as more than that of a vendor; we will be your partner and guide throughout the implementation and rollout — and for as long as you’re using SmarterU. Your dedicated support team will understand your needs and will work with you to create and implement the best learning strategy for your organization. 

After launch, our relationship moves into a new phase, where we focus on providing you with ongoing support through routine use, service upgrades, and enhancements to the SmarterU platform. 

In this phase, implementation support shifts to account management, and a dedicated manager oversees all technical and administrative issues. In regular meetings, we’ll discuss your growth and future plans so we can guide you in getting the most out of your SmarterU platform. We will routinely ask for feedback and use your input to improve our platform and prioritize development of new features.

You can always reach your Client Success Team by phone, email, and chat. During business hours, you’ll get a response within 30 minutes, and of course emergency support is available at any time. We’ll make sure your issues are resolved quickly and to your satisfaction. Rave reviews from customers call our service “exceptional” and find that it exceeds their expectations.

Find out what they mean! Contact a SmarterU expert today, and launch a long-term relationship that will benefit your learners, your training admins, and your organization.

  • SU100 – Introduction to SmarterU
  • SU105 – Structuring Your SmarterU Account
  • SU110 – Course Development Options
  • SU115 – Introduction to Online Courses
  • SU120 – Online Courses: Instructional Tasks
  • SU125 – Online Courses: Quizzing and Exams
  • SU130 – Introduction to SCORM Courses
  • SU135 – Introduction to Instructor-led Courses
  • SU140 – User Management
  • SU145 – Progress Reporting
  • SU150 – Maximizing Recall & Retention

Finally, select the Columns you want to see displayed in the final report.

The Filters do the heavy lifting of parsing the data; Columns show you the results.

For example, franchisors could create a team of all “franchisees” across their network to easily report on their progress.Manufacturers could group all employees in a supervisory role, creating a “Leadership” team.A corporate office could create a team of all branch managers in different cities.

To create teams, Admins start by going to their account profile to specify team names.To add a learner to a team, go to the User Dashboard, edit that user, and add them to one or more teams. Learners can be added to to as many teams as is needed.

Control Fraction Quiz Marks
Three options – Precise, Rounded and Truncated

Set Quiz Availability Windows!
Specify the start and end dates and times when a Quiz can be taken.

Updated! Learner Dashboard

  • event & due date calendar
  • course catalogue for self enrollment

New! Instructor led Training Features

  • self-enroll and get placed on the “waiting list” if the session is full
  • ILT sessions visible on the calendar

New! Enrollment Dashboard

  • historical enrollments
  • recommended enrollments
  • mass enrollments
  • and more!

Course Prerequisites
One of our most frequently requested features is now available! Courses can now have one, or more prerequisites.

Home Groups
Just like high school, every learner now has a home room – a “home group.” This allows you to structure and set admin permissions to manage learners based on their home group assignment.

The Waiting List
Got popular instructor-led sessions? New in the Mercury release is the ability to use and manage waiting lists when your sessions are full.

Knowledge Base Templates
Got structured information such as spec sheets? Create templates with exactly the fields you want, including images, tags, etc.

Knowledge Base Permissions
Set and manage permissions – you can control who can view and edit your Knowledge Base – by group, team or individual user.

Knowledge Base Organization
Create folders to organize and group your files, and “drag & drop” files from one folder to another, using our tree view.

Roles & Certifications
Your learners all have a variety of roles in your workplace, and some of those roles may have specific recurring training requirements. Role Management makes scheduled or recurring training easy to manage.

You have the ability to define unlimited roles, each with their own requirements for certifications and ongoing training.

Role Management Dashboard
Use the Role Management Dashboard to easily manage roles and corresponding certifications.

Role Management Calculation
Track training requirements for your certifications, including recertification periods, expiries and automated notifications.

Role Management Automation
Each user can be given one or more role, and their training requirements are automatically determined!

Branded Emails
All SmarterU’s automatically generated email notices will now be branded with your logo and theme.

Google Apps Integration
SmarterU is now integrated with the Google Apps Marketplace for easy Single Sign On.

Team Management
Identify learners with a common theme and associate them as a “team” across groups! Easiest way to label users into teams such as Leadership, Production Worker, etc.

ATTN: IT FOLK

(non-IT Folk, ignore the following)

If you have firewall rules for any of these domains, contact us to get notified of the new IP addresses:

  • aps.smarteru.com
  • marketplace.smarteru.com
  • scorm.smarteru.com
  • api.smarteru.com

Do you have a login portal that uses an A Record instead of a CNAME? Best change it to a CNAME – instructions here.

ATTN: IT FOLK

(non-IT Folk, ignore the following)

If you have firewall rules for any of these domains, contact us to get notified of the new IP addresses:

  • aps.smarteru.com
  • marketplace.smarteru.com
  • scorm.smarteru.com
  • api.smarteru.com

Do you have a login portal that uses an A Record instead of a CNAME? Best change it to a CNAME – instructions here.

ATTN: IT FOLK

(non-IT Folk, ignore the following)

If you have firewall rules for any of these domains, contact us to get notified of the new IP addresses:

  • aps.smarteru.com
  • marketplace.smarteru.com
  • scorm.smarteru.com
  • api.smarteru.com

Do you have a login portal that uses an A Record instead of a CNAME? Best change it to a CNAME – instructions here.

Enrolled Courses

My Timeline

My Waiting Lists
Will appear if users on waiting lists for ILT courses.

My Learning Plans
Enterprise Accounts Only.

Course Catalog
All courses that are set for self-enroll within at least one of the users groups.

All Courses
All courses that the user is allowed to see and enroll in.

The Knowledge Base
If the user has been given permission to access that account’s Knowledge Base.

You have the ability to define unlimited roles, each with their own requirements for certifications and ongoing training.

Track training requirements for your certifications, including recertification periods, expiries and automated notifications.

Each user can be enrolled in one or more role, and their training requirements are automatically derived!

Create your report profile to give each report a unique name and description, and to set its status.

Create your report profile to give each report a unique name and description, and to set its status.

Export your results to a CSV file for easy data analysis!

Our new Knowledge Base

Knowledge Base Video

Learning Plans

Learning Plans – Detail

UPGRADED! Group & Account Level Reports
Several new features added to our already robust Reporting Suite including the ability to specify visibility levels, and adding email addresses as a custom filter.

UPGRADED! ILT Workscreens
Several new features added to our already robust Reporting Suite including the ability to specify visibility levels, and adding email addresses as a custom filter.

NEW! Quick “User-Add” Feature
Admins or users with the proper permissions can quickly add new users by specifying a minimum amount of information for that new user.

NEW! Automated Group Enrollments
You may now include group courses in SmarterU’s recommended enrollments calculation by enabling the course’s Auto-Enroll setting.

New! Time Zone Support
Specify a default account time zone, and a time zone for each of your users. All dates/times will then be automatically converted to the “viewer’s” time zone.

Store Word docs, Excel spreadsheets, PDFs, PPTs, images, videos, audio files, zipped files, and more.

Got structured information such as spec sheets? Create templates with exactly the fields you want, including images, tags, etc.

Create folders to organize and group your files, and “drag & drop” files from one folder to another, using our tree view.

ILT Course Workscreen

ILT Session Workscreen

NEW! Quick “User-Add” Feature!
We’re introducing a new way to create users.

Quick User-Add will be available from the Users menu. Watch for it!

Automated Recommended Enrollments
Ever wish you could automatically enroll learners in one or more courses when they are added to a group?

Now you can, with our Automated Recommended Enrollments!

Anti-Harassment
Banking & Credit Union Operations
Business Essentials
Coaching & Counselling Employees
Communication
Competency Toolkits
Customer Service
Desktop Computer Skills
Diversity
Ethics
Finance
Health & Wellness
Healthcare
Human Resources
Information Technology

Leadership
Management & Supervision
Managing Change
Marketing
Motivation & Personal Development
Presentation & Facilitation Skills
Project Management
Safety & Regulatory Compliance
Sales
Social Media
Team Building
Telephone Skills
Time Management
Video Production
Workplace Violence

Anti-Harassment
Banking & Credit Union Operations
Business Essentials
Coaching & Counselling Employees
Communication
Competency Toolkits
Customer Service
Desktop Computer Skills
Diversity
Ethics
Finance
Health & Wellness
Healthcare
Human Resources
Information Technology

Leadership
Management & Supervision
Managing Change
Marketing
Motivation & Personal Development
Presentation & Facilitation Skills
Project Management
Safety & Regulatory Compliance
Sales
Social Media
Team Building
Telephone Skills
Time Management
Video Production
Workplace Violence

Domain

Old IP

New IP

*.smarteru.com  

206.45.45.3

216.55.210.3

elearning-academy.net

206.45.45.4

216.55.210.4

scorm.smarteru.com

206.45.45.5

216.55.210.5

integrations.smarteru.com

206.45.45.6

216.55.210.6

legacy.smarteru.com

206.45.45.15

216.55.210.15

google-apps.smarteru.com

206.45.45.6

216.55.210.6

Pamela S. Hogle portrait - woman with short hair, wearing glasses and smiling at the camera

Archive

Visit the full blog archive for more SmarterU news.