The LMS that Dealer-FX was using lacked key features — in particular, the company needed a knowledge base and the ability to customize portals and dashboards for each customer while delivering the same content and services.
As their LMS contract neared an end, Dealer-FX sought a solution that would quickly and seamlessly take over from their old LMS while adding these new features.
COVID-19 forced the temporary closure of all of InMotion’s stores and mass staff furloughs. Turning lemons into lemonade, InMotion sought to “maximize this downtime to further enhance how we were using SmarterU,” according to the company’s director of training, Anthony Sitchler.
The company takes an active role in its training development, leveraging training in how to maximize the capabilities of their SmarterU LMS.
As Meta Growth planned to launch its retail business, it needed employee training for an entirely new industry. The training solution had to combine eLearning with face-to-face onsite training at retail outlets, and include tracking and reporting of all training activity.
The newness of the retail recreational cannabis industry meant that suitable off-the-shelf content was not available.
COVID-19 shutdowns devastated the travel industry in 2020, leading to shutdowns and mass layoffs. When it became safe to begin reopening hotels and operating flights and guided excursions, Sunwing needed to train hundreds of employees on new health and safety protocols as well as new approaches to safely serving customers in a drastically changed environment.
They needed to deploy and administer the training, fast, with accurate reporting on who had completed it.
The system is very easy to use, for both students and administrators, and you continue to improve it on a regular basis. The SmarterU customer service staff has always been extremely helpful. Most recently, I contacted the sales department with a nonstandard request. It too was met with an open, positive attitude toward working with us to find a solution.
This continues to be a first-rate experience!
"I enjoy using SmarterU because of the customer service and implementation experience."
"It has been a great system for us, but most especially the customer service."
"Awesome job. Thank you sincerely for your efforts. You pack a one-two punch… POW!"
"Very good, and constantly improving; provides excellent support."
"The customer service that SmarterU provides has been excellent. When the system doesn't meet our needs, SmarterU listens to us and provides solutions."
"Very quick responses and friendly service. The tools are excellent and are constantly evolving."
"SmarterU is great for the ease of use, responsiveness of customer service if there is an issue, and suggestions are implemented proving that they actually listen to the users."
"Thank you all so much for an outstanding year of innovation, partnership, and support. SmarterU’s quality product and dedicated service has taken our company to a new level, and we’re certainly the better for it."
"Your IT support staff have been outstanding! Customer service is always top notch at SmarterU. I actually DID recommend SmarterU to another organization at a conference recently, as they are looking to host their courses online."
"The system is great! The training program to onboard - great!"
"SmarterU's team helped us get live quickly and effectively. A year after going live on the platform, I can confidently say that the SmarterU service is enabling us to deliver on our 2-year education roadmap ahead of schedule!"
"It is easy to make changes to your content as your content evolves."
"The customer service is amazing, and people that we have dealt with have been very accommodating."
"While I don't think SmarterU is perfect, I do think it is great! Support gets a 10 for sure."
"You guys have a great graphic design team. Really cool what they come up with."
After looking for a LMS system for 18 months, we chose SmarterU. We have had an excellent experience from the start. The SmarterU team has been very quick to respond to any need we have had in rolling out our online Food Safety course. The frequent updates and program enhancements have all been excellent. With a full list of great features and their commitment to excellence in everything they do, SmarterU is a SMART choice.
"These guys have been great to work with! Actually exceeded my expectations with their personalized service. They have a great team and great product! I would definitely recommend their business to anyone who is looking for an online training company."
"Thanks very much to you and your team for consistently responding to and resolving our issues quickly, and for continually growing and improving the user experience. We absolutely made the right choice when we decided to work with you!"
"SmarterU is great and easy to work with! They are constantly updating their software to keep up to date with technology, making our 'University' look fresh and exciting each time our users login."
"The new administrator view design is beautiful and functional. Second, shout-out to the SmarterU team! They’ve been diligent, kind, timely, and thorough with every support ticket we've thrown their way."
"SmarterU is a lot more user-friendly than other LMS’s I had used before. I also appreciate the prompt help I always receive when I have questions. Their support system is awesome!"
"I've always been impressed with SmarterU's helpful staff and software."
"I am truly impressed and grateful for the level of service that the SmarterU team provides-- so quick to respond to our questions and provide us with solid solutions."
"You are committed to making changes that matter to your clients."
"Thanks for all your patience and tutorials and expertise over the last year or so. It’s been a big learning curve for us here, and you folks have all been great to work with."
"Thanks again for your help!! I appreciate knowing that you all are always right there to help. I have always raved about your responsiveness, and I'm happy to work with you!"
"Great product, great customer support!"
"As an LMS it's AWESOME. Our expectations were well set up front."
"It is a economical solution for training tracking needs."
"I want to thank you for being simply the BEST supplier I've ever worked with."
"The software is responsive and reliable just like the people who support it!"
"The level of attention, support and willingness to engage has been really good!"
"Prompt and flexible service. Dev team rocks! Best design team around!"
"SmarterU has allowed us to provide our customers with the best learner experience possible. Over the years using SmarterU, with their help we have been able to grow our business, increase our training options, and provide a seamless experience to our customers. The support team is always willing to go above and beyond to resolve any issues that we may have. They even help our clients directly when need be. I cannot say enough positive things about the entire SmarterU team!"
"We have been using the LMS for a number of years and appreciate the product/support and team members. In manufacturing, it is hard to find an LMS that addresses a team that may not have access to computers. SmarterU has addressed a lot of our needs."
I cannot tell you how pleased we are with the system for our internal use. The learning plans are fantastic and for the first time in a very long time we have a handle on our internal training and records! The automation of it all was more than I dreamed of. Additional, your support team is great and as a business, very responsive to customer’s needs.
"I really like the LMS, simple uploads, easy to organize, courses launch well, and the reporting seems good."
"You are all great! Always there when I need a fix or an answer to my questions. You are always improving SmarterU to make my life easier. Thank you."
"This process has been so easy, and we’re so excited that we’re looking for more money in our budget to get more course work done."
"I have worked with many other Learning Management Systems and have never used one that is so user friendly. In addition to the ease of use, the support you offer is amazing as well!"
"The staff at SmarterU are knowledgeable, talented and helpful and we really enjoy working with Taylor Mymko who is creative, resourceful and supportive."
"SmarterU is a great program that does a lot to support our operator training program."
"The SmarterU software has allowed us to provide great online learning content to our clients. It is intuitive for both users and administrators and the support staff are excellent!"
"Support is excellent and quick to respond. We have been very happy with SmarterU."
"I really like the recent changes to SmarterU and was really happy with both the product, and the support provided by your staff."
"Anytime I talk to anyone with SmarterU, I’m truly blown away by the positive attitude and willingness to help. I love working with you all."
"It gives me nearly everything I need. You're very responsive when we have questions; your layout meets our needs perfectly."
SmarterU gave us great customer support throughout our setup process. While working with several representatives to build our training courses, they were all extremely accommodating to our changing needs. All staff members I have encountered have been kind and respectful, and overall I have had a very pleasant experience working with the SmarterU team.
"Heather on your Client Success Team is FABULOUS at customer service and getting back to your clients quickly and efficiently and helping out whenever needed."
"I can’t tell you how much easier the SmarterU system made my training tracking. It definitely saved me many hours of manual spreadsheet entries and tracking."
"Great product and great support."
"It's been a great experience working with the SmarterU and Neovation team, as they've been helpful and responsive throughout our eLearning project. They've done a wonderful job in providing resolutions that match our needs so that we're able to achieve the best course possible."
"The system is great!"
I found Josh Flower to be, hands down, the most, the most attentive, genuine, personable representative I have come across in a very long time. The criteria for evaluating and choosing the right system for my organization were rigorous, and Josh was with me every step of the way; always providing timely answers and working with others in your company to dig into technical and functional details for me. He provided expert guidance and creative ideas, without overpromising. Josh is a true champion for Neovation and for SmarterU and was an integral part of my decision to choose SmarterU as our solution.
"SmarterU's staff is absolutely top notch and their product is truly the most sophisticated within its peer group (and I say that in confidence as we shopped around for 2 years and could not find a higher value)."
"It's a great learning management system that offers insightful and meaningful courses to enhance the quality of employees roles within the organization. Your admin team is fantastic!!"
"We greatly appreciate the amazing work SmarterU has done and really feel this system is taking us to the next chapter in our virtual learning environment. Our clients are going to love this system!"
"Continuous design improvements to get a better LMS and customer service."
"I'm a pretty happy customer."
"Everything is going great with SmarterU. We appreciate the service."
"Overall, SmarterU is a good tool to have to complete testing in many different areas."
"For smaller companies, the quick feedback and easy to use system is good for quick, to-the-point training. You also have great feedback for courses."
"The platform is ideal for a small college like us - Meets our needs and support is great. The support we receive is beyond amazing. 10+++++."
"We are very satisfied with our courseroom platform, tech support, and customer service!"
"Maria and I are very fast paced assertive gals, and they (support desk) are certainly adapting well to our style which is critical in any good partnership. In addition, they have been able to address our questions, and seem very customer focused."
"I just wanted to take this time to thank you very much for your hard work and expertise designing and setting up our Online Training program. You have both been a pleasure to work with and you exceeded my service expectations."
"SmarterU's team is always friendly and eager to hop on a call to help."
"I wanted to take the time to formally thank you and your team for your hard work to help us make this (our) project a success. We’re very excited and have already received great feedback about how streamlined and user friendly the new interface is."
"SmarterU is a great system that's always improving. Customer support is excellent."
My name is Sarah Strong and I am the Training Coordinator for Integrated Life Choices; we LOVE SmarterU and how it has made our training process more smooth! It is worth all of the hard work in the beginning because the payoffs and benefits are tremendous in the end!
"It's my first experience as an LMS Admin, and I have zero complaints with the platform. Everything is very user-friendly and easy-to-learn."
"Your team is always willing to assist and answer questions. Going into every detail and with SmarterU Academy it’s helping teach us even more about the ins and outs of the program. Such a great way to give us the opportunity to understand even more."
"The LMS works really well for us, and whenever we have a question, support is always quick to reply with a helpful response."
"SmarterU makes the training convenient for the student, and keeping a record or certification is easy to process for the admin."
"I want to let you know that overall I love the software and it has been great for our classes."
"Great service, great people, great products!"
"SmarterU has been flexible with our changing needs as a small start-up business. The Administrator Certification program and the excellent Support Team have been a huge help to me as the system administrator."
"Your team is taking great care of us. Very responsive and they rarely say no to anything."
