"It has been a great system for us, but most especially the customer service."
"Very good, and constantly improving; provides excellent support."
"We are very satisfied with our courseroom platform, tech support, and customer service!"
This company pleasantly surprised me. The SmarterU team have been very professional and helpful. I can easily and happily verify the team’s level of professionalism and understanding of elearning technology, pedagogical concepts, and overall team personality. I am pleased with the product they produced for us.
I endorse the SmarterU team!
"The high level of service we have received has been wonderful. We are so grateful for Jodane's attention to detail and persistence in our implementation."
"The customer service that SmarterU provides has been excellent. When the system doesn't meet our needs, SmarterU listens to us and provides solutions."
"SmarterU is great for the ease of use, responsiveness of customer service if there is an issue, and suggestions are implemented proving that they actually listen to the users."
"SmarterU is an excellent LMS. Their customer service team is what sets them apart. They ago above and beyond to assist with issues. Their security team also worked well with our company's security team to get single sign on updated when our systems changed."
"Thank you all so much for an outstanding year of innovation, partnership, and support. SmarterU’s quality product and dedicated service has taken our company to a new level, and we’re certainly the better for it."
"Awesome job. Thank you sincerely for your efforts. You pack a one-two punch… POW!"
"A class act software company. I appreciate all the bug fixes and the enhancements. Nice work!"
"The customer service is amazing, and people that we have dealt with have been very accommodating."
"SmarterU's team helped us get live quickly and effectively. A year after going live on the platform, I can confidently say that the SmarterU service is enabling us to deliver on our 2-year education roadmap ahead of schedule!"
"Your IT support staff have been outstanding! Customer service is always top notch at SmarterU. I actually DID recommend SmarterU to another organization at a conference recently, as they are looking to host their courses online."
"SmarterU is great and easy to work with! They are constantly updating their software to keep up to date with technology, making our 'University' look fresh and exciting each time our users login."
"The new administrator view design is beautiful and functional. Second, shout-out to the SmarterU team! They’ve been diligent, kind, timely, and thorough with every support ticket we've thrown their way."
"SmarterU is a lot more user-friendly than other LMS’s I had used before. I also appreciate the prompt help I always receive when I have questions. Their support system is awesome!"
The system is very easy to use, for both students and administrators, and you continue to improve it on a regular basis. The SmarterU customer service staff has always been extremely helpful. Most recently, I contacted the sales department with a nonstandard request. It too was met with an open, positive attitude toward working with us to find a solution.
This continues to be a first-rate experience!
"These guys have been great to work with! Actually exceeded my expectations with their personalized service. They have a great team and great product! I would definitely recommend their business to anyone who is looking for an online training company."
"Thanks very much to you and your team for consistently responding to and resolving our issues quickly, and for continually growing and improving the user experience. We absolutely made the right choice when we decided to work with you!"
"The software is responsive and reliable just like the people who support it!"
"We appreciate both the customer service and the great programming/design."
"Very professional. Your process is very thorough, and I appreciate it."
"The system is great! The training program to onboard - great!"
"You are committed to making changes that matter to your clients."
"It is easy to make changes to your content as your content evolves."
"I've always been impressed with SmarterU's helpful staff and software."
"It's been a great experience working with the SmarterU and Neovation team, as they've been helpful and responsive throughout our eLearning project. They've done a wonderful job in providing resolutions that match our needs so that we're able to achieve the best course possible."
"We have been using the LMS for a number of years and appreciate the product/support and team members. In manufacturing, it is hard to find an LMS that addresses a team that may not have access to computers. SmarterU has addressed a lot of our needs."
After looking for a LMS system for 18 months, we chose SmarterU. We have had an excellent experience from the start. The SmarterU team has been very quick to respond to any need we have had in rolling out our online Food Safety course. The frequent updates and program enhancements have all been excellent. With a full list of great features and their commitment to excellence in everything they do, SmarterU is a SMART choice.
"Thanks for all your patience and tutorials and expertise over the last year or so. It’s been a big learning curve for us here, and you folks have all been great to work with."
"Thanks again for your help!! I appreciate knowing that you all are always right there to help. I have always raved about your responsiveness, and I'm happy to work with you!"
"I am truly impressed and grateful for the level of service that the SmarterU team provides-- so quick to respond to our questions and provide us with solid solutions."
"I enjoy the flexibility the LMS offers. I also appreciate the constant updates and improvements to make the experience even better for administration and the learner user experience."
"SmarterU is a great platform. The company listens to users feedback and tries to accommodate and update their system as often as possible to give the best experience possible. User friendly."
"We love the program and the service you provide!"
"Great product, great customer support!"
"It is a economical solution for training tracking needs."
"I really like the LMS, simple uploads, easy to organize, courses launch well, and the reporting seems good."
"This process has been so easy, and we’re so excited that we’re looking for more money in our budget to get more course work done."
"The level of attention, support and willingness to engage has been really good!"
"Prompt and flexible service. Dev team rocks! Best design team around!"
"I want to thank you for being simply the BEST supplier I've ever worked with."
I cannot tell you how pleased we are with the system for our internal use. The learning plans are fantastic and for the first time in a very long time we have a handle on our internal training and records! The automation of it all was more than I dreamed of. Additional, your support team is great and as a business, very responsive to customer’s needs.
"The staff at SmarterU are knowledgeable, talented and helpful and we really enjoy working with Taylor Mymko who is creative, resourceful and supportive."
"The platform is ideal for a small college like us - Meets our needs and support is great. The support we receive is beyond amazing. 10+++++."
"I really like the recent changes to SmarterU and was really happy with both the product, and the support provided by your staff."
"Anytime I talk to anyone with SmarterU, I’m truly blown away by the positive attitude and willingness to help. I love working with you all."
"It gives me nearly everything I need. You're very responsive when we have questions; your layout meets our needs perfectly."
"I have worked with many other Learning Management Systems and have never used one that is so user friendly. In addition to the ease of use, the support you offer is amazing as well!"
"Heather on your Client Success Team is FABULOUS at customer service and getting back to your clients quickly and efficiently and helping out whenever needed."
SmarterU gave us great customer support throughout our setup process. While working with several representatives to build our training courses, they were all extremely accommodating to our changing needs. All staff members I have encountered have been kind and respectful, and overall I have had a very pleasant experience working with the SmarterU team.
"I want to let you know that overall I love the software and it has been great for our classes."
"Support is excellent and quick to respond. We have been very happy with SmarterU."
"Your team is taking great care of us. Very responsive and they rarely say no to anything."
"I can’t tell you how much easier the SmarterU system made my training tracking. It definitely saved me many hours of manual spreadsheet entries and tracking."
"We absolutely love these [course templates]!!! The team will be super happy to see their colors and brand implemented throughout, so thank you for the effort."
"You guys have a great graphic design team. Really cool what they come up with."
"Great system. It works, and we keep finding new ways to utilize the automation."
"Everything is going great with SmarterU. We appreciate the service."
“I have been extremely impressed by you, your team and your product. I've worked with countless vendors in my career and you truly are ranked number one in your customer service. World class for sure. I am grateful to have worked with you and your team.”
"I wanted to take the time to formally thank you and your team for your hard work to help us make this (our) project a success. We’re very excited and have already received great feedback about how streamlined and user friendly the new interface is."
The SmarterU team are a pleasure to work with. They provided us with an amazing tool to automate our training processes. They have taken the time to understand our business needs, provided guidance on the process of implementing online learning and have kept us on track when we get distracted with the shiny objects of what we “could” do. They don’t just listen to feature requests, but actually deliver them. Fantastic platform and support! Strongly recommended!
"SmarterU's staff is absolutely top notch and their product is truly the most sophisticated within its peer group (and I say that in confidence as we shopped around for 2 years and could not find a higher value)."
"We greatly appreciate the amazing work SmarterU has done and really feel this system is taking us to the next chapter in our virtual learning environment. Our clients are going to love this system!"
"The system is great!"
"I'm a pretty happy customer."
"Great product and great support."
"Got training pain? SmarterU can help!"
"Great job on the import function! It makes importing and changing user data so much easier!"
"I enjoy using SmarterU because of the customer service and implementation experience."
"I like SmarterU for the ease of use. Mostly the ease of replacing SCORM courses when needed."
"For smaller companies, the quick feedback and easy to use system is good for quick, to-the-point training. You also have great feedback for courses."
"We've had great success creating courses for our team and associates, and the program is easy to use, and very user friendly."
I found Josh Flower to be, hands down, the most, the most attentive, genuine, personable representative I have come across in a very long time. The criteria for evaluating and choosing the right system for my organization were rigorous, and Josh was with me every step of the way; always providing timely answers and working with others in your company to dig into technical and functional details for me. He provided expert guidance and creative ideas, without overpromising. Josh is a true champion for Neovation and for SmarterU and was an integral part of my decision to choose SmarterU as our solution.
"Overall, SmarterU is a good tool to have to complete testing in many different areas."
"While I don't think SmarterU is perfect, I do think it is great! Support gets a 10 for sure."
"Continuous design improvements to get a better LMS and customer service."
"Maria and I are very fast paced assertive gals, and they (support desk) are certainly adapting well to our style which is critical in any good partnership. In addition, they have been able to address our questions, and seem very customer focused."
"I just wanted to take this time to thank you very much for your hard work and expertise designing and setting up our Online Training program. You have both been a pleasure to work with and you exceeded my service expectations."