We won’t sell or give away your name, mail address, phone number, email address, or any other information to anyone.
We’ll use security measures to protect your information from unauthorized users.
We will ask you when we need information that personally identifies you (Personal Information) or allows us to contact you. We use your Personal Information for four primary purposes:
To make the Website easier for you to use by not having to enter information more than once.
To help you quickly find software, services, or information.
To help us provide the Service and create content most relevant to you.
To communicate with you and alert you to product upgrades, special offers, updated information, and other new services from SmarterU (in accordance with Canada’s Anti-Spam Legislation, as discussed below).
The type of information that SmarterU may collect from you includes, for example, your name, email address, address, phone number, and other information you choose to provide. Financial information is also collected by SmarterU when you pay for the right to use SmarterU’s products and the Service.
SmarterU may collect Personal Information for other purposes where it has a legal duty or right to do so or where SmarterU has a good faith belief that it is necessary to protect the property or rights of SmarterU.
SmarterU does not collect your Personal Information for any other purposes, unless it has your consent.
SmarterU only collects Personal Information about an individual with the individual’s knowledge and consent. Generally, this means that SmarterU collects personal information directly from the individual to whom it relates, whether via the Website, e-mail, telephone, or in person. Occasionally, SmarterU may collect personal information from third party sources, but only with the knowledge and consent of the individual or where otherwise authorized by law.
Visitors to the Website should also be aware that anonymous technical information may be collected by SmarterU as a result of a visit to the Website. For example, this information may include your IP address, browser type, operating system, domain name, access times and referring website addresses. SmarterU uses this anonymous technical information for purposes such as diagnosing problems with SmarterU’s servers, improving the operation and content of the Website and compiling aggregate and statistical information.
SmarterU will not attempt to link or match such anonymous technical information with any personally-identifiable information unless SmarterU has your consent, SmarterU (or its service providers) have detected or reasonably suspect any unlawful use of the Service or a security breach, or SmarterU has a legal duty or right to do so.
SmarterU may use “cookies” on the Website. “Cookies” are small text files placed on computers that can collect and store a variety of information. Permanent cookies are stored indefinitely on a user’s hard drive unless manually deleted, while temporary cookies are automatically deleted from the user’s browser upon logging out of a website. Web browsers typically allow users to disable permanent and/or temporary cookies. For more general information on cookies see the Wikipedia article on HTTP Cookies.
Use and Disclosure
SmarterU only uses or discloses Personal Information as reasonably required to facilitate the primary purposes described above.
In some cases, SmarterU may share personal information with third party service providers performing functions on SmarterU’s behalf, including, for example, vendors that provide information technology services or provide analytics or assessment services.
SmarterU will disclose your Personal Information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on SmarterU or the Website; (b) protect and defend the rights or property of SmarterU and its Website, and, (c) act in urgent circumstances to protect the personal safety of users of the Service or the Website, or the public.
SmarterU does not rent, sell or trade customer lists or other Personal Information.
You provide your consent to the collection, use, and disclosure of your Personal Information by SmarterU when you provide your information to SmarterU on the Website or when using the Service.
You can deny or withdraw your consent to the collection, use and disclosure of your Personal Information at any time upon reasonable notice, subject to any legal or contractual requirements. If your consent is denied or withdrawn or you choose not to register or provide Personal Information, you can still use most of our Website. However, you will not be able to access areas that require registration such as the Service.
If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services, like our electronic newsletters. SmarterU may use Personal Information to inform you of current and/or new products or services or other developments that SmarterU believe will be of interest to you in accordance with applicable laws including Canada’s Anti-Spam Legislation. Such communications may be made by way of telephone, text message, direct messaging, e-mail, fax or regular mail. Individuals provide their consent to SmarterU contacting them in this manner when they use the Service.
If you do not want us to communicate with you about other offers regarding SmarterU products, programs, events, or services by email, postal mail, or telephone, you may unsubscribe using the supplied instructions.
Security and Location
SmarterU has taken strong measures to protect the security of your Personal Information and to ensure that your choices for its intended use are honored. We take precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. These measures include reasonable policies, procedures and safeguards (including physical, technological and organizational measures) designed to protect the security of Personal Information under our control.
Your Personal Information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access.
Our server and database storage infrastructure is at the Amazon Web Services (AWS), Microsoft (Azure), and Google Cloud Platform (GCP) datacenters in Canada.
Primary data processing will occur at our data storage locations in Canada and your information will be primarily stored in Canada.
Non-persistent data processing, which is required to process user information closer to the user’s location, or perform specialized functions such as translation, may be performed through AWS, Azure or Google datacenters located outside of Canada.
You also have a significant role in protecting your information, so do not share your login credentials (username or password) with others.
The protection of Personal Information is of paramount concern to SmarterU and SmarterU is prepared to take appropriate and timely steps in the event of any incidents involving Personal Information in accordance with applicable privacy laws.
SmarterU will provide you with access to your Personal Information that SmarterU holds about you in accordance with applicable laws. SmarterU reserves the right to require that any request for access to Personal Information be made in writing. Generally, there is no cost for such access. However, SmarterU reserves the right to charge such costs on a case by case basis in accordance with applicable laws. You will be notified in advance if charges apply.
SmarterU will correct or amend the Personal Information in its files where it can be shown that the information is incorrect or incomplete.
We retain personal information only as long as is reasonable to fulfill the purposes for which the information was collected, or as otherwise required for legal or business purposes. For greater certainty, Neovation does not retain any client data uploaded to an account through use of SmarterU.
We will continue to store information such as website visits, in order to improve the Service.
Additional Information for Residents of the European Union
The following information is provided for European users who may access the Website or use the Service.
Your Rights relating to your Personal Data
Subject to some exceptions, the GDPR provides you with the following rights:
Right of access: You have the right to information about whether and why we process your personal data and related information (for example, what personal data we are processing).
Right to erasure: You have the right to ask us to delete personal data that we hold about you.
Right to restrict or object to processing: You have the right to ask us to limit or stop our processing of your personal data in certain cases (for example, if the personal data we are processing about you is inaccurate or is for direct marketing purposes).
Right to data portability: You have the right to ask us for a copy of personal data we hold about you and to transfer such data to another entity.
Right to complain: We encourage you to contact us at the contact information above if you have any questions or concerns with our personal data practices. However, you also have the right to complain to regulatory authorities in your jurisdiction. Please contact us at the contact information above if you need information about the appropriate authority.
You may exercise these rights or find out more about these rights by contacting SmarterU.
Retention and Storage of Personal Data
SmarterU is based in Canada and processes personal data in Canada. The European Commission recognizes Canada as providing an adequate level of protection for personal data.
SmarterU’s service providers may process your Personal Information outside of Canada (please see above). When your information is processed outside of the European Union, it may be subject to the laws of and be accessible by legal authorities in such other jurisdictions. SmarterU has taken appropriate technical, organizational, and legal steps to secure this information.