LMS Features TOUR
Our learning solutions experts have helped hundreds of organizations just like yours successfully implement, launch, and continue to grow with an LMS.
A responsive team is in your corner
Our knowledgeable LMS support team is happy to work with clients at every level. Whether you’re a brand new prospect or a long-time client, you’ll receive the same exceptional support.
It's our not-so-secret, secret sauce!
Our Client Success team provides onboarding, training, and real-time support so you can make the most of your eLearning investment. No matter our clients’ training goals, we are committed to meeting and exceeding their expectations.
Building personal connections is our superpower.
SmarterU’s Client Success team fosters a strong relationship with your organization. This way, we’re well-equipped to understand and anticipate your needs.
Your organization is one of a kind, your LMS support should be too.
There are no scripts here. Our support team considers how you use your SmarterU LMS and tailors each call to your specific usage goals. We can explore other tools in your ecosystem too, saving you from having to go back and forth between vendors.
We measure ourselves on meaningful guidance, not automated responses.
Our lightning-fast support team won’t keep you waiting when you need assistance. Even though we boast quick response times, we’ll never make you feel rushed. Instead, we devote as much time as it takes to provide the best possible solution and make sure it’s to your satisfaction.
Whatever your question may be, our team will always go the extra mile just to make you smile.
We won’t rush you to the quickest solution, our goal is to find the best solution. That’s why we treat LMS support inquiries as a dialogue where we learn about your business operations while answering your question. Armed with this knowledge, we will shape effective solutions that fit within your business model.
SmarterU’s LMS features are driven by client feedback; if there’s something you want to see, let us know!
We see every client interaction as an opportunity to learn something new! You are always welcome to let us know how we can enhance our LMS for yourself and others. Every quarter, we also utilize NPS (Net Promotor Score®) to track overall client satisfaction and quickly adapt if needed.
Our LMS is feature-rich. We’ll help you identify which features are most important for your organization.
We understand that no two organizations will use all of the same LMS features. We’ll work with you to determine which features best fit your eLearning goals and show you how to use them to their fullest potential.
Our LMS Client Success team will communicate with you based on your chosen method.
Prefer email? You can email support anytime to receive a meaningful, human response within 30 minutes during regular business hours.
Prefer live chat? Our team is on standby to answer your questions immediately in SmarterU’s integrated live chat.
Prefer to schedule a meeting? You can easily book a phone call or live video chat with our team. Live video chats include screen sharing, so we can walk you through any process if desired.
All of our clients benefit from our included standard LMS support, but Premium Support options are also available.
When you consider the rapid response times, client-first communication, and customized solutions we offer, you might be wondering how our support services could possibly get any better. With Premium Support, you can enjoy even faster response times, extended support hours, and 24/7 emergency support.
Want a little extra support that extends to your end-users, not just your administrators?
No problem. We can expand the scope of our contracts to include supporting your eCommerce customers, learners, instructors, and more.
Our on-demand, in-depth resources can help you become a SmarterU LMS expert.
Get SmarterU certified! We provide free, unlimited SmarterU administrator training through our SmarterU Academy. The Academy is based on real-life scenarios, helping your administrators quickly understand how to best use our LMS features for your organization.
Want to know more about how something works? Visit the SmarterU Support Center for a detailed knowledge base of articles that describe all of SmarterU's features.
Subscribe to our YouTube channel and never miss a new feature overview or release announcement.
Talk to one of our learning solutions experts and find out how you can experience world-class support.
Cut a giant task down to size
Launching your LMS can be an enormous undertaking. At SmarterU, we simplify the process with our in-house LMS implementation specialists guiding you at every step along the journey.
Our implementation specialists are seasoned veterans in digital learning, so they understand how to connect your LMS to the rest of your training environment.
When you work with a SmarterU LMS implementation specialist, you work with someone who offers a unique blend of eLearning expertise and practical business experience. Therefore, our team's implementation advice will consider other tools in your ecosystem, how to get your stakeholders engaged, and more to drive a successful LMS launch every time.
Throughout every step of the implementation process, we’ll be right by your side.
Every SmarterU LMS implementation process includes a planning, configuration, and launch stage. You can let one of our in-house implementation specialists take the driver’s seat and map your project’s life cycle, evaluate current versus future needs, configure your account, run pilot tests, and perform a post-live analysis.
As a former SmarterU client, I know firsthand what you need to get your LMS up and running. Let me guide you through a successful implementation and launch.
We help you design a training program that meets your goals.
The first step to attaining your ideal LMS is to know what you need it to do and how to make that happen. From day one, our in-house LMS implementation specialists will take the time to understand your short and long-term eLearning goals, other tools and integrations in your training ecosystem, and the needs of all of your stakeholders. Using this knowledge, we leave nothing up to chance and guide you through all necessary decisions with clarity.
With the plan in place, it’s time to configure your LMS account.
At this point in the process, our LMS implementation specialists will provide strategic guidance to your administrators as they build your SmarterU learning environment. We’ll work with your team to make sure each feature is implemented in a way that matches the goals you set during our planning phase.
Our relationship continues long after your LMS launch, making sure you get the most from your SmarterU subscription.
When your LMS launches, it’s just the beginning of our partnership with you. We can guide you through various changes to your account, work with you to establish a pilot of your training program, help answer questions from stakeholders and learners, and provide coaching for administrative tasks.
As your LMS rolls out across your organization, we’ll help you navigate reports showcasing invaluable metrics giving you awareness to make decisive business decisions.
There’s nothing better than watching our clients’ plans come to fruition. Talk to our experts to watch your LMS go from inception to launch without hassle.
We’re powered by your feedback
We build our LMS features based on years of client feedback. Therefore, we know that SmarterU is expertly designed to provide users like you with the powerful, intuitive experience you want.
Because clients like you told us what's important to them, and we built it!
The people who use SmarterU every day are our best source of inspiration for the new features we create. We actively solicit and listen to your suggestions on how to make SmarterU your best LMS experience.
Each quarterly release includes a combination of great new features and enhancements.
Every quarter, SmarterU LMS releases a major update that may include brand new features or enhancements to our current interface. Potentially, your feedback may become part of our next release!
Get an LMS, and much more, from a friendly team who you’ll love working with!
We’re confident that we’ll provide you with an excellent solution, but don’t just take our word for it. Hear from a few of the organizations that have found success with SmarterU.
We’re with you each step of the way as we build a relationship and share in the success of your training program!
We get back to you with practical responses that let you move your day forward — in 30 minutes or less.
When you're ready, start the conversation with one of SmarterU's learning solutions experts! We'll help you find the best way forward with training that empowers your employees and achieves your business goals!
Stay up-to-date with the latest SmarterU news and feature updates, practical employee training tips, and best practices for using an LMS as part of your digital learning ecosystem.Visit our LMS Blog