LMS Implementation Team Key to a Smooth Launch

Implementing a new learning management system (LMS) is a giant step toward launching your new online training program. That’s why the essential steps of planning the implementation and selecting the team that will conduct and oversee your LMS implementation are so critical to your success.

Regardless of the size of your organization or whether this is your first LMS or an upgrade, a smooth implementation, including transitioning existing online training materials, records, and certifications into the new system, is the goal. The ideal LMS implementation team includes five key functions or roles as described below. Note that in smaller organizations, one or a few individuals might take on multiple roles.

What is the LMS vendor’s role?

If you’ve chosen well, your LMS vendor might play a significant role in the implementation. At SmarterU, we believe that the choice of an LMS platform launches a multi-year relationship that includes outstanding customer service.

Choosing our Implementation Consulting Services ensures a smooth launch because we put in place a dedicated consultant who guides you through a 12-week LMS implementation plan that includes guidance on transferring and syncing eLearning content and records, training your administrators, and more.

Our implementation consultant will focus on your organization, providing the strategic guidance that will fuel your success. We’ll review your training program and consult with you to identify gaps between your business goals and your training outcomes, analyze your future needs, and ensure that your LMS and online training program are optimized to meet your specific goals. 

Who’s on the LMS implementation team?

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In addition to the consultant or onboarding expert from the LMS vendor, your implementation team should include a team manager from your organization and, ideally, online training developers or instructional designers, training admins, and personnel who will need to know the new LMS platform inside and out. In addition, most LMS implementation teams include an IT specialist to help with key integrations.

Consultant or onboarding expert

Your LMS consultant plays a key role in getting your in-house team up to speed on the new LMS platform, providing recommendations on how to set up the LMS so it is optimized for your needs as well as training your administrators on how to use, manage, and configure the LMS. This person is also your point of contact with the vendor and, if not able to answer your questions, absolutely critical in getting you connected with the people who can.

Project manager

In-house, you need a team leader or project manager to oversee your LMS implementation. This person should create or coordinate with the LMS consultant on an implementation plan, including a schedule. They are also responsible for identifying and allocating in-house resources, whether personnel, or anything else needed to ensure a smooth implementation and launch.

Instructional designer or online training developer

The LMS is all about tracking all kinds of training as well as creating and housing digital training resources, linking learners with online and in-person learning opportunities, managing certifications and required training, just to scratch the surface.

That’s why an online training developer should be part of your LMS implementation team! This person will drive the learner experience and can contribute a wealth of insights into what learners need and want and, where applicable, what they loved and hated about the previous LMS platform. This person might be responsible for migrating existing online training assets, creating new ones, or both.

Training administrator

Your organization likely has one or more training administrators or “admins.” These professionals focus on optimizing the LMS configuration, as well as taking on administrative tasks like managing enrollments or ensuring that data records are synced with HR or talent management tools. If there’s only one training admin on your implementation team, should be the person who will oversee day-to-day use and management of the LMS.

SmarterU provides specialized training for admins through the SmarterU Academy and an on-demand help system, in addition to our highly responsive Customer Care team. Your LMS team may call on more than one admin to test content migrations, set up user profiles, and perform the myriad tasks required to ensure that the rollout of the new learning platform is efficient and friction-free.

IT expert

Your new LMS is part of a complex training and talent management ecosystem, and your IT team keeps it all running. Including an IT expert on your LMS implementation team ensures that key aspects, such as user and data security, account authentication, data migration, and integrations, are handled expertly and accurately.

Don’t do it alone!

LMS implementation may seem like a daunting task. It’s gargantuan, but with the right team in place, you’re sure to succeed. Start with a SmarterU managed implementation, where our team of experts will provide the level of service your organization needs to ensure a smooth LMS implementation and launch and a bright future for your learners. Contact us today to find out more about SmarterU, including our managed implementation services.

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  • SU110 – Course Development Options
  • SU115 – Introduction to Online Courses
  • SU120 – Online Courses: Instructional Tasks
  • SU125 – Online Courses: Quizzing and Exams
  • SU130 – Introduction to SCORM Courses
  • SU135 – Introduction to Instructor-led Courses
  • SU140 – User Management
  • SU145 – Progress Reporting
  • SU150 – Maximizing Recall & Retention

Finally, select the Columns you want to see displayed in the final report.

The Filters do the heavy lifting of parsing the data; Columns show you the results.

For example, franchisors could create a team of all “franchisees” across their network to easily report on their progress.Manufacturers could group all employees in a supervisory role, creating a “Leadership” team.A corporate office could create a team of all branch managers in different cities.

To create teams, Admins start by going to their account profile to specify team names.To add a learner to a team, go to the User Dashboard, edit that user, and add them to one or more teams. Learners can be added to to as many teams as is needed.

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New! Instructor led Training Features

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Your learners all have a variety of roles in your workplace, and some of those roles may have specific recurring training requirements. Role Management makes scheduled or recurring training easy to manage.

You have the ability to define unlimited roles, each with their own requirements for certifications and ongoing training.

Role Management Dashboard
Use the Role Management Dashboard to easily manage roles and corresponding certifications.

Role Management Calculation
Track training requirements for your certifications, including recertification periods, expiries and automated notifications.

Role Management Automation
Each user can be given one or more role, and their training requirements are automatically determined!

Branded Emails
All SmarterU’s automatically generated email notices will now be branded with your logo and theme.

Google Apps Integration
SmarterU is now integrated with the Google Apps Marketplace for easy Single Sign On.

Team Management
Identify learners with a common theme and associate them as a “team” across groups! Easiest way to label users into teams such as Leadership, Production Worker, etc.

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(non-IT Folk, ignore the following)

If you have firewall rules for any of these domains, contact us to get notified of the new IP addresses:

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  • marketplace.smarteru.com
  • scorm.smarteru.com
  • api.smarteru.com

Do you have a login portal that uses an A Record instead of a CNAME? Best change it to a CNAME – instructions here.

ATTN: IT FOLK

(non-IT Folk, ignore the following)

If you have firewall rules for any of these domains, contact us to get notified of the new IP addresses:

  • aps.smarteru.com
  • marketplace.smarteru.com
  • scorm.smarteru.com
  • api.smarteru.com

Do you have a login portal that uses an A Record instead of a CNAME? Best change it to a CNAME – instructions here.

ATTN: IT FOLK

(non-IT Folk, ignore the following)

If you have firewall rules for any of these domains, contact us to get notified of the new IP addresses:

  • aps.smarteru.com
  • marketplace.smarteru.com
  • scorm.smarteru.com
  • api.smarteru.com

Do you have a login portal that uses an A Record instead of a CNAME? Best change it to a CNAME – instructions here.

Enrolled Courses

My Timeline

My Waiting Lists
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My Learning Plans
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Course Catalog
All courses that are set for self-enroll within at least one of the users groups.

All Courses
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The Knowledge Base
If the user has been given permission to access that account’s Knowledge Base.

You have the ability to define unlimited roles, each with their own requirements for certifications and ongoing training.

Track training requirements for your certifications, including recertification periods, expiries and automated notifications.

Each user can be enrolled in one or more role, and their training requirements are automatically derived!

Create your report profile to give each report a unique name and description, and to set its status.

Create your report profile to give each report a unique name and description, and to set its status.

Export your results to a CSV file for easy data analysis!

Our new Knowledge Base

Knowledge Base Video

Learning Plans

Learning Plans – Detail

UPGRADED! Group & Account Level Reports
Several new features added to our already robust Reporting Suite including the ability to specify visibility levels, and adding email addresses as a custom filter.

UPGRADED! ILT Workscreens
Several new features added to our already robust Reporting Suite including the ability to specify visibility levels, and adding email addresses as a custom filter.

NEW! Quick “User-Add” Feature
Admins or users with the proper permissions can quickly add new users by specifying a minimum amount of information for that new user.

NEW! Automated Group Enrollments
You may now include group courses in SmarterU’s recommended enrollments calculation by enabling the course’s Auto-Enroll setting.

New! Time Zone Support
Specify a default account time zone, and a time zone for each of your users. All dates/times will then be automatically converted to the “viewer’s” time zone.

Store Word docs, Excel spreadsheets, PDFs, PPTs, images, videos, audio files, zipped files, and more.

Got structured information such as spec sheets? Create templates with exactly the fields you want, including images, tags, etc.

Create folders to organize and group your files, and “drag & drop” files from one folder to another, using our tree view.

ILT Course Workscreen

ILT Session Workscreen

NEW! Quick “User-Add” Feature!
We’re introducing a new way to create users.

Quick User-Add will be available from the Users menu. Watch for it!

Automated Recommended Enrollments
Ever wish you could automatically enroll learners in one or more courses when they are added to a group?

Now you can, with our Automated Recommended Enrollments!

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Anti-Harassment
Banking & Credit Union Operations
Business Essentials
Coaching & Counselling Employees
Communication
Competency Toolkits
Customer Service
Desktop Computer Skills
Diversity
Ethics
Finance
Health & Wellness
Healthcare
Human Resources
Information Technology

Leadership
Management & Supervision
Managing Change
Marketing
Motivation & Personal Development
Presentation & Facilitation Skills
Project Management
Safety & Regulatory Compliance
Sales
Social Media
Team Building
Telephone Skills
Time Management
Video Production
Workplace Violence

Domain

Old IP

New IP

*.smarteru.com  

206.45.45.3

216.55.210.3

elearning-academy.net

206.45.45.4

216.55.210.4

scorm.smarteru.com

206.45.45.5

216.55.210.5

integrations.smarteru.com

206.45.45.6

216.55.210.6

legacy.smarteru.com

206.45.45.15

216.55.210.15

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206.45.45.6

216.55.210.6

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