Support & Services

Dedicated Support desk

Have questions?  We’re only an email or phone call away. We have a dedicated support desk to answer your questions.

Success Coaching

We work with your designated administrator(s) to ensure you are all comfortable with both the course creation and learner administration aspects of SmarterU.

Emergency Support

Emergency support and custom SLAs are available to meet your Enterprise support needs.

SmarterU Academy

Learn all about SmarterU through our own Academy series.

We have a series of online courses that we will assign to you - everything from the principles of building online courses to how to use the various features of SmarterU to best achieve your learning objectives.

SmarterU Academy slide on how to create a group.
Screenshot of a SmarterU online help system page.

Online Help System

How can we help you?

Our searchable online help system guides you through every aspect of our eLearning platform and makes information easily accessible, with tabbed browsing to keep topics visible.

Our team is your team.

Everyone at SmarterU is committed to your success!


Stay connected with SmarterU.

We regularly host a variety of webinars - post-release, executive and demo sessions. See all of our webinars on our YouTube channel.

Video Walkthroughs

Guided tours and How-To 101 videos of many of SmarterU’s features.

One-on-one training

One-on-one training by one of our SmarterU LMS-experts.

contextual help

SmarterU uses helpful prompts for contextual help, explaining terms or providing direction.


We send out quick reads about something new at SmarterU - highlighting new features, improvements, tips, and tricks.

"If SmarterU met their needs, I would recommend it! The Customer service is great!  SmarterU is an excellent LMS. Their customer service team is what sets them apart. They ago above and beyond to assist with issues. Their security team also worked well with our company's security team to get single sign on updated when our systems changed."

"SmarterU has exceeded my expectations! I’ve worked with other systems before and I’ve never come across a system that is so focused on their customer and upon continual enhancements and development. Their support team is great. I always can count on them for a quick response and additional help when I need it. I highly recommend them!"

"The team at SmarterU really helped us get our learning out to our global audience. They encourage input from their subscriber community, building our needs and ideas into a well planned roadmap of developments that delivers a continually evolving (and improving) end user experience. The accessibility and responsiveness of the senior management, along with the effective and human approach the in life support team gives us, make SmarterU a clear leader in the LMS marketplace."

Read More Testimonials


We play well with others. Want us to integrate with a third-party system? Done. Our in-house development team will handle your integration needs.

Single Sign on

Create a single sign on from your system to SmarterU.  We support Okta™, OneLogin™ and custom AD/LDAP integrations.


Sell your courses online through our eCommerce integration with Shopify™, 1ShoppingCart™ and others.

hR systems

We can provide bi-directional data transfer with your HRIS system to keep your records up-to-date and auto-sync users.

custom integration

Need a special integration?  We can help - contact us!

We Take Requests!

Is there something you’d like to see SmarterU do that we currently don’t offer? Let us know!

Many of our newest features have been based on requests from our clients.  We’ll give your suggestions our full consideration.

Ready to experience exceptional support?

Our clients tell us they've never worked with a more responsive vendor.