Online Training – Protecting Profits and the Client Experience

Every business is learning to do more with less, given the rollercoaster ride of a recession economy.

The slight gain of 3.5-percent GDP is a good sign, but the ride is not over yet. Are you buckled in?

For Franchise operations to stay profitable and continue to attract qualified, motivated franchisees there is a risk that cutting costs will have a negative impact on the areas that have the potential to generate higher earnings in the future. To come out of a recession strong and healthy, businesses need to invest in customer service and team performance improvements to retain their investment in their existing workforce, and ensure a great environment that keeps the customers coming in and leaving happy.

Great franchises focus on continual improvement in their staff training program, from the franchisee level down to the front line employee. Customer satisfaction means continued profitability. Consistent training provides a consistent customer experience regardless of location, or the length of time a particular location has been open. Committing more resources to team training can seem counter intuitive when cost-cutting is a priority, but if your goal is to improve sales and increase profits, then improved or increased training at all levels is the best investment your company can make because you are protecting the customer experience, and the customer experience is all that matters.

Online training through learning management systems like SmarterU.com provides you as the Franchisor with all the tools needed to improve training comprehension, manage the training experience and measure results. An LMS solution provides you with a robust, easy to use, secure platform that engages the employee in the learning experience, using multi-media courses and testing options, that delivers a branded, scale-able, asynchronous training experience to thousands of learners globally.

When faced with a list of possible cost reductions during economic downturns, many businesses look at reducing or streamlining their training programs, or moving from live training to other alternatives. Moving your established paper based training materials or “travelling training road show” to an online environment – either as a stand-alone solution or as part of a blended, instructor led training schedule – can significantly improve team performance at a much lower cost of delivery.

The Benefits of Online Training:

  • Eliminate the cost of sending trainers into the field, bringing staff to home office (saves travel, accommodation, facility booking, printing, and time).
  • Ensures consistency of materials due to individual in person training styles and experience
  • Allows for “comprehension checks” and materials review at the pace of each individual learner, with no impact on other employees in the same course.
  • Allows for highest possible level of visibility on learner performance based on level of administrative approval credentials of C-Suite & management team.
  • Training can be access 24x7x365 regardless of time zone or geographic location, as can administrative drill-down and report generation.
  • Pre-training or pre-qualification courses can assist in learner evaluation for other levels of course enrollment, or even as qualification as a potential franchisee prior to in-person contact.
  • Password protection and security protocols ensure that proprietary information is secure and accessible only to appropriately credentialed users.
  • Multiple testing options ensure accuracy of performance evaluation, learner engagement and comprehension of materials.
  • Updates to course materials are ubiquitous to all learners to ensure that only the correct version of evolving course content is available to everyone enrolled in the LMS.
  • Training materials can be generated in any browser supported language, and written for the reader’s knowledge level.
  • Accessibility issues can be addressed with the use of video, audio and other multimedia course options.
  • More sophisticated LMS systems offer options such as exam proctoring, and instructor led course integration, to allow for oversight as well as a blended learning environment.

It is important to remember that online training is vastly different than in person training. Course materials can be modified to take full advantage of multi-media supports such as audio, video and interactivity through game-like learning and comprehension tools, such as FlashCards. Each learning module needs to be concise, engaging, and include a quiz, test or game to ensure learning outcomes are being met at each stage. Online delivery of training materials reduces costs, as franchise employees at all levels that complete their training and testing will require less direct support from home office.

The implementation of a learning management platform, and corollary on-line supports like a searchable help data base available at store level, are the most important improvement to franchise system management, and should be considered essential for any franchise program, regardless of maturity or size, that is committed to growth, profitability, and ensuring the return of satisfied customers.

  • SU100 – Introduction to SmarterU
  • SU105 – Structuring Your SmarterU Account
  • SU110 – Course Development Options
  • SU115 – Introduction to Online Courses
  • SU120 – Online Courses: Instructional Tasks
  • SU125 – Online Courses: Quizzing and Exams
  • SU130 – Introduction to SCORM Courses
  • SU135 – Introduction to Instructor-led Courses
  • SU140 – User Management
  • SU145 – Progress Reporting
  • SU150 – Maximizing Recall & Retention

Finally, select the Columns you want to see displayed in the final report.

The Filters do the heavy lifting of parsing the data; Columns show you the results.

For example, franchisors could create a team of all “franchisees” across their network to easily report on their progress.Manufacturers could group all employees in a supervisory role, creating a “Leadership” team.A corporate office could create a team of all branch managers in different cities.

To create teams, Admins start by going to their account profile to specify team names.To add a learner to a team, go to the User Dashboard, edit that user, and add them to one or more teams. Learners can be added to to as many teams as is needed.

Control Fraction Quiz Marks
Three options – Precise, Rounded and Truncated

Set Quiz Availability Windows!
Specify the start and end dates and times when a Quiz can be taken.

Updated! Learner Dashboard

  • event & due date calendar
  • course catalogue for self enrollment

New! Instructor led Training Features

  • self-enroll and get placed on the “waiting list” if the session is full
  • ILT sessions visible on the calendar

New! Enrollment Dashboard

  • historical enrollments
  • recommended enrollments
  • mass enrollments
  • and more!

Course Prerequisites
One of our most frequently requested features is now available! Courses can now have one, or more prerequisites.

Home Groups
Just like high school, every learner now has a home room – a “home group.” This allows you to structure and set admin permissions to manage learners based on their home group assignment.

The Waiting List
Got popular instructor-led sessions? New in the Mercury release is the ability to use and manage waiting lists when your sessions are full.

Knowledge Base Templates
Got structured information such as spec sheets? Create templates with exactly the fields you want, including images, tags, etc.

Knowledge Base Permissions
Set and manage permissions – you can control who can view and edit your Knowledge Base – by group, team or individual user.

Knowledge Base Organization
Create folders to organize and group your files, and “drag & drop” files from one folder to another, using our tree view.

Roles & Certifications
Your learners all have a variety of roles in your workplace, and some of those roles may have specific recurring training requirements. Role Management makes scheduled or recurring training easy to manage.

You have the ability to define unlimited roles, each with their own requirements for certifications and ongoing training.

Role Management Dashboard
Use the Role Management Dashboard to easily manage roles and corresponding certifications.

Role Management Calculation
Track training requirements for your certifications, including recertification periods, expiries and automated notifications.

Role Management Automation
Each user can be given one or more role, and their training requirements are automatically determined!

Branded Emails
All SmarterU’s automatically generated email notices will now be branded with your logo and theme.

Google Apps Integration
SmarterU is now integrated with the Google Apps Marketplace for easy Single Sign On.

Team Management
Identify learners with a common theme and associate them as a “team” across groups! Easiest way to label users into teams such as Leadership, Production Worker, etc.

ATTN: IT FOLK

(non-IT Folk, ignore the following)

If you have firewall rules for any of these domains, contact us to get notified of the new IP addresses:

  • aps.smarteru.com
  • marketplace.smarteru.com
  • scorm.smarteru.com
  • api.smarteru.com

Do you have a login portal that uses an A Record instead of a CNAME? Best change it to a CNAME – instructions here.

ATTN: IT FOLK

(non-IT Folk, ignore the following)

If you have firewall rules for any of these domains, contact us to get notified of the new IP addresses:

  • aps.smarteru.com
  • marketplace.smarteru.com
  • scorm.smarteru.com
  • api.smarteru.com

Do you have a login portal that uses an A Record instead of a CNAME? Best change it to a CNAME – instructions here.

ATTN: IT FOLK

(non-IT Folk, ignore the following)

If you have firewall rules for any of these domains, contact us to get notified of the new IP addresses:

  • aps.smarteru.com
  • marketplace.smarteru.com
  • scorm.smarteru.com
  • api.smarteru.com

Do you have a login portal that uses an A Record instead of a CNAME? Best change it to a CNAME – instructions here.

Enrolled Courses

My Timeline

My Waiting Lists
Will appear if users on waiting lists for ILT courses.

My Learning Plans
Enterprise Accounts Only.

Course Catalog
All courses that are set for self-enroll within at least one of the users groups.

All Courses
All courses that the user is allowed to see and enroll in.

The Knowledge Base
If the user has been given permission to access that account’s Knowledge Base.

You have the ability to define unlimited roles, each with their own requirements for certifications and ongoing training.

Track training requirements for your certifications, including recertification periods, expiries and automated notifications.

Each user can be enrolled in one or more role, and their training requirements are automatically derived!

Create your report profile to give each report a unique name and description, and to set its status.

Create your report profile to give each report a unique name and description, and to set its status.

Export your results to a CSV file for easy data analysis!

Our new Knowledge Base

Knowledge Base Video

Learning Plans

Learning Plans – Detail

UPGRADED! Group & Account Level Reports
Several new features added to our already robust Reporting Suite including the ability to specify visibility levels, and adding email addresses as a custom filter.

UPGRADED! ILT Workscreens
Several new features added to our already robust Reporting Suite including the ability to specify visibility levels, and adding email addresses as a custom filter.

NEW! Quick “User-Add” Feature
Admins or users with the proper permissions can quickly add new users by specifying a minimum amount of information for that new user.

NEW! Automated Group Enrollments
You may now include group courses in SmarterU’s recommended enrollments calculation by enabling the course’s Auto-Enroll setting.

New! Time Zone Support
Specify a default account time zone, and a time zone for each of your users. All dates/times will then be automatically converted to the “viewer’s” time zone.

Store Word docs, Excel spreadsheets, PDFs, PPTs, images, videos, audio files, zipped files, and more.

Got structured information such as spec sheets? Create templates with exactly the fields you want, including images, tags, etc.

Create folders to organize and group your files, and “drag & drop” files from one folder to another, using our tree view.

ILT Course Workscreen

ILT Session Workscreen

NEW! Quick “User-Add” Feature!
We’re introducing a new way to create users.

Quick User-Add will be available from the Users menu. Watch for it!

Automated Recommended Enrollments
Ever wish you could automatically enroll learners in one or more courses when they are added to a group?

Now you can, with our Automated Recommended Enrollments!

Anti-Harassment
Banking & Credit Union Operations
Business Essentials
Coaching & Counselling Employees
Communication
Competency Toolkits
Customer Service
Desktop Computer Skills
Diversity
Ethics
Finance
Health & Wellness
Healthcare
Human Resources
Information Technology

Leadership
Management & Supervision
Managing Change
Marketing
Motivation & Personal Development
Presentation & Facilitation Skills
Project Management
Safety & Regulatory Compliance
Sales
Social Media
Team Building
Telephone Skills
Time Management
Video Production
Workplace Violence

Anti-Harassment
Banking & Credit Union Operations
Business Essentials
Coaching & Counselling Employees
Communication
Competency Toolkits
Customer Service
Desktop Computer Skills
Diversity
Ethics
Finance
Health & Wellness
Healthcare
Human Resources
Information Technology

Leadership
Management & Supervision
Managing Change
Marketing
Motivation & Personal Development
Presentation & Facilitation Skills
Project Management
Safety & Regulatory Compliance
Sales
Social Media
Team Building
Telephone Skills
Time Management
Video Production
Workplace Violence

Domain

Old IP

New IP

*.smarteru.com  

206.45.45.3

216.55.210.3

elearning-academy.net

206.45.45.4

216.55.210.4

scorm.smarteru.com

206.45.45.5

216.55.210.5

integrations.smarteru.com

206.45.45.6

216.55.210.6

legacy.smarteru.com

206.45.45.15

216.55.210.15

google-apps.smarteru.com

206.45.45.6

216.55.210.6

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